Frequently Asked Questions

All of Victoria, working out of Melbourne Airport. That covers the CBD and suburbs, both airports, and regional destinations including Geelong, Ballarat, Bendigo, Daylesford, the Yarra Valley, the Mornington Peninsula, Phillip Island and the Great Ocean Road.

Send the trip details through the booking form and a fixed price comes back. For a transfer, CityLink, EastLink and any other road tolls are already included, and the price is not published because it moves with distance, vehicle class and occasion. Hourly hire is different: it has a published rate for each vehicle class, with tolls and parking charged on top. Short regional tours start at $299, and longer or custom days are quoted as a tour rather than by the hour. Overnight work, public holidays and major event days are quoted separately.

Card in the vehicle, a payment link sent by SMS or WhatsApp, bank transfer or cash. A tax invoice is issued for every booking. Payment terms are confirmed with your quote: company accounts are invoiced, and other bookings are settled either before travel or at the end of the trip. Tipping is entirely at your discretion.

Tell us when you book and the stop is priced into your quote, so nothing is added afterwards. If a stop comes up on the day, the chauffeur will fit it in where the schedule allows and confirm anything that changes the price before it is charged.

For airport transfers, at least 24 hours where possible, though same-day requests are common and often workable. Weddings, full-day tours and group charters are better booked one to two weeks out, and further ahead during the Australian Open, the Grand Prix and the spring racing carnival.

We follow the flight from departure and move the pickup to the actual landing time. There is no extra charge for a delay outside your control, and the free waiting period only starts once the aircraft is on the ground. This is the most useful part of pre-booking instead of joining a taxi queue.

Waiting is free for 30 minutes after a domestic flight lands, 45 minutes after an international flight lands and 15 minutes from the booked time for any other pickup. After that it is charged by the minute: Economy $1.35 ($81 an hour), Business Class $1.50 ($90 an hour), Van & Group $1.50 ($90 an hour), First Class $2.40 ($144 an hour) and Enthusiast $4.75 ($285 an hour). Hourly and full-day bookings carry no waiting charge within the booked time. All amounts are in Australian dollars and include GST.

For hourly and full-day bookings the vehicle and chauffeur are held for your booked window, so you deal with one person all day, not a new driver at each stop.

Infant, toddler and booster seats cost $5 per seat, per journey, and are fitted before pickup. Victorian law requires a child under seven to travel in an approved restraint, so give us the ages of the children when you book and the right seat goes in. Each child seat occupies one passenger seat, which matters when you are close to the vehicle capacity.

Bookings and transfers run 24 hours a day, every day. Early-morning airport departures and post-midnight arrivals are routine work.

Business Class seats four, First Class three in comfort, and a van up to seven. Luggage is usually the real limit, so send the passenger count and the suitcase count separately and we will size the vehicle.

Bottled water, phone charging, and umbrellas when it rains. For airport transfers, flight tracking and a pickup arranged the way you ask for it, either inside the terminal with a name board or at the public pick-up area. Child seats are available at $5 each.

For sedans, SUVs and people movers in metropolitan Melbourne, we reserve the right to charge in full for a cancellation with less than an hour of notice before the vehicle is dispatched. For vehicles of eight seats and up the notice period is 24 hours. Weddings and events carry their own terms. The full policy is on our cancellation policy page.

Use book@one-transfer.com for a new booking, a quote, or a change to a job that is already confirmed. Use info@one-transfer.com for everything else: invoices, account questions, feedback, or a privacy request. Both reach us, so nothing is lost if you pick the wrong one. The right address simply gets you a faster answer.

During the day we come back within the hour. Enquiries that arrive overnight are answered first thing the next morning. If you need an answer faster, call or send a WhatsApp message and we will deal with it straight away.

Before the job we send your chauffeur name and the vehicle registration. For early morning pickups that reaches you the evening before, and for everything else at least an hour ahead. Ask and we will send it sooner.

Up to an hour before pickup, provided a car is free. For anything tighter, call us instead of filling in the form. We can tell you in a minute whether we can cover it.

You book a class, not a numberplate. We note preferences and do our best, but a particular model is always subject to availability. If the car we planned is not available we substitute one of the same class or better at no extra cost. On very long days a second chauffeur may take over partway through, so that driving hours stay safe and legal.