Last updated: 9 September 2026. These are the standard cancellation terms for One Transfer bookings. If different terms apply to a particular booking, we will tell you before you confirm it, and those terms replace the ones on this page.

How to Cancel

Cancel by phone, WhatsApp or email, as early as you can. A cancellation takes effect when we receive it, so a message sent at 6am counts as 6am even if we reply later.

When the Full Charge Applies

We reserve the right to charge the full value of the booking in the cases below. The full charge is the total value of the booking as quoted, and does not include extra costs billed separately.

Sedans, SUVs and people movers in metropolitan Melbourne

Cancelled with less than one hour of notice before the vehicle is dispatched. Once a chauffeur has set off for the pickup, the trip has effectively started.

Minibuses, buses and coaches from eight seats up

Cancelled with less than 24 hours of notice. Larger vehicles are scheduled well ahead and cannot be reallocated at short notice.

No-shows

If the passenger does not arrive at the pickup point and does not contact the chauffeur or us, the booking is treated as a no-show and charged in full. A phone call or a WhatsApp message is enough to avoid this. For airport pickups we track the flight, so a late landing is never a no-show.

Weddings and Events

Weddings and event bookings carry their own cancellation terms, because the vehicle is held for a long window on a date we cannot resell. Those terms are set out when we quote the booking, and they replace this page.

Changes Are Not Cancellations

Moving a pickup time, changing an address or adjusting the passenger count is not a cancellation. Tell us as early as you can and we will accommodate the change where the schedule allows. If a change is large enough to become a different booking, we will say so and re-quote it instead of treating it as a cancellation.

Stricter Terms on Some Bookings

Certain bookings carry tighter conditions than the ones above, usually because a vehicle has been reserved specifically for you or the date is in peak demand. Where that applies we tell you at the time of booking, before you confirm.

If We Cancel

If we cannot supply a vehicle for a confirmed booking, we will tell you as soon as we know and you are not charged. Where we can, we will offer an alternative vehicle of the same class or higher at the price already quoted.

Questions

Email book@one-transfer.com or call +61 489 066 066. Our privacy policy covers how we handle the information you send us.

Cancellation Policy